:root{color-scheme:light dark;--rl-red: #d02a1e;--rl-red-dark: #c4241a;--rl-blue: #1a4fc4;--rl-blue-light: #5a8adc;--rl-yellow: #ffce00;--rl-yellow-soft: #f5c400;--rl-green: #1f7a44;--rl-green-light: #3fae6a;--rl-font-display: "Playfair Display", "Georgia", "Times New Roman", serif;--rl-font-editorial: "Cormorant Garamond", "Georgia", serif;--rl-font-body: "DM Sans", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;--rl-radius: 0px;--rl-grid-size: 72px;--rl-bg: #fafaf7;--rl-panel: #ffffff;--rl-panel-2: #f3f1ea;--rl-surface: #f3f1ea;--rl-surface-2: #f0eee8;--rl-text: #0e0e0e;--rl-text-muted: #5e5e5e;--rl-text-faint: #8c8a82;--rl-rule: rgba(14, 14, 14, .14);--rl-rule-strong: rgba(14, 14, 14, .32);--rl-grid-color: rgba(14, 14, 14, .04);--rl-brand-red: var(--rl-red-dark);--rl-brand-yellow: var(--rl-yellow-soft);--rl-brand-blue: var(--rl-blue);--rl-status-green: var(--rl-green);--rl-on-brand: #fafaf7;--rl-chalk-bg: rgba(245, 196, 0, .13);--rl-agent-bg: rgba(26, 79, 196, .06)}@media(prefers-color-scheme:dark){:root:not([data-theme=light]){--rl-bg: #0e0e0e;--rl-panel: #141414;--rl-panel-2: #191919;--rl-surface: #161616;--rl-surface-2: #1c1c1c;--rl-text: #fafaf7;--rl-text-muted: #a6a49c;--rl-text-faint: #77756d;--rl-rule: rgba(250, 250, 247, .14);--rl-rule-strong: rgba(250, 250, 247, .3);--rl-grid-color: rgba(250, 250, 247, .028);--rl-brand-red: var(--rl-red);--rl-brand-yellow: var(--rl-yellow);--rl-brand-blue: var(--rl-blue-light);--rl-status-green: var(--rl-green-light);--rl-on-brand: #fafaf7;--rl-chalk-bg: rgba(255, 206, 0, .1);--rl-agent-bg: rgba(90, 138, 220, .11)}}:root[data-theme=dark]{--rl-bg: #0e0e0e;--rl-panel: #141414;--rl-panel-2: #191919;--rl-surface: #161616;--rl-surface-2: #1c1c1c;--rl-text: #fafaf7;--rl-text-muted: #a6a49c;--rl-text-faint: #77756d;--rl-rule: rgba(250, 250, 247, .14);--rl-rule-strong: rgba(250, 250, 247, .3);--rl-grid-color: rgba(250, 250, 247, .028);--rl-brand-red: var(--rl-red);--rl-brand-yellow: var(--rl-yellow);--rl-brand-blue: var(--rl-blue-light);--rl-status-green: var(--rl-green-light);--rl-on-brand: #fafaf7;--rl-chalk-bg: rgba(255, 206, 0, .1);--rl-agent-bg: rgba(90, 138, 220, .11)}:root[data-theme=light]{--rl-bg: #fafaf7;--rl-panel: #ffffff;--rl-panel-2: #f3f1ea;--rl-surface: #f3f1ea;--rl-surface-2: #f0eee8;--rl-text: #0e0e0e;--rl-text-muted: #5e5e5e;--rl-text-faint: #8c8a82;--rl-rule: rgba(14, 14, 14, .14);--rl-rule-strong: rgba(14, 14, 14, .32);--rl-grid-color: rgba(14, 14, 14, .04);--rl-brand-red: var(--rl-red-dark);--rl-brand-yellow: var(--rl-yellow-soft);--rl-brand-blue: var(--rl-blue);--rl-status-green: var(--rl-green);--rl-on-brand: #fafaf7;--rl-chalk-bg: rgba(245, 196, 0, .13);--rl-agent-bg: rgba(26, 79, 196, .06)}.rl :focus-visible,:focus-visible.rl-focusable{outline:2px solid var(--rl-brand-blue);outline-offset:2px}.rl-btn{font-family:var(--rl-font-body);font-size:.72rem;letter-spacing:.15em;text-transform:uppercase;font-weight:700;border-radius:var(--rl-radius);padding:12px 22px;cursor:pointer;border:1.5px solid transparent;display:inline-flex;align-items:center;justify-content:center;gap:9px;line-height:1;transition:background .15s,color .15s,border-color .15s}.rl-btn--primary{background:var(--rl-brand-red);color:var(--rl-on-brand)}.rl-btn--primary:hover{background:var(--rl-text)}.rl-btn--secondary{background:transparent;color:var(--rl-text);border-color:var(--rl-text)}.rl-btn--secondary:hover{background:var(--rl-text);color:var(--rl-bg)}.rl-btn--info{background:var(--rl-brand-blue);color:#fafaf7}.rl-btn--info:hover{filter:brightness(1.1)}.rl-btn--ghost{background:transparent;color:var(--rl-text);border-color:transparent;padding-left:4px;padding-right:4px}.rl-btn--ghost .rl-btn__label{border-bottom:1.5px solid var(--rl-brand-red);padding-bottom:3px}.rl-btn--sm{padding:8px 14px;font-size:.66rem}.rl-btn--lg{padding:15px 28px}.rl-btn--block{width:100%}.rl-btn:disabled{opacity:.4;cursor:not-allowed}.rl-field{display:flex;flex-direction:column;gap:8px}.rl-field__label{font-size:.74rem;letter-spacing:.12em;text-transform:uppercase;color:var(--rl-text-muted);font-weight:700}.rl-field__label .rl-field__opt{color:var(--rl-text-faint);font-weight:500;text-transform:none;letter-spacing:0;margin-left:6px}.rl-field__hint{font-size:.74rem;color:var(--rl-text-faint)}.rl-field__error{font-size:.74rem;color:var(--rl-brand-red);font-weight:500}.rl-input,.rl-select,.rl-textarea{font-family:var(--rl-font-body);font-size:.94rem;color:var(--rl-text);background:var(--rl-bg);border:1.5px solid var(--rl-rule-strong);border-radius:var(--rl-radius);padding:11px 13px;width:100%;transition:border-color .15s}.rl-textarea{resize:vertical;min-height:96px;line-height:1.55}.rl-input:focus,.rl-select:focus,.rl-textarea:focus{outline:none;border-color:var(--rl-brand-blue);box-shadow:inset 0 0 0 1px var(--rl-brand-blue)}.rl-input::placeholder,.rl-textarea::placeholder{color:var(--rl-text-faint)}.rl-field--error .rl-input,.rl-field--error .rl-select,.rl-field--error .rl-textarea{border-color:var(--rl-brand-red);box-shadow:inset 0 0 0 1px var(--rl-brand-red)}.rl-select{-webkit-appearance:none;-moz-appearance:none;appearance:none;padding-right:34px;background-image:linear-gradient(45deg,transparent 50%,var(--rl-text-muted) 50%),linear-gradient(135deg,var(--rl-text-muted) 50%,transparent 50%);background-position:calc(100% - 18px) 55%,calc(100% - 13px) 55%;background-size:5px 5px,5px 5px;background-repeat:no-repeat}.rl-pill{display:inline-flex;align-items:center;gap:7px;border-radius:var(--rl-radius);font-size:.66rem;letter-spacing:.1em;text-transform:uppercase;font-weight:600;padding:5px 10px 5px 8px;border:1.5px solid;line-height:1;white-space:nowrap}.rl-pill__dot{width:7px;height:7px;border-radius:0;flex:none}.rl-pill--new{border-color:var(--rl-brand-blue);color:var(--rl-text);background:transparent}.rl-pill--new .rl-pill__dot{background:var(--rl-brand-blue)}.rl-pill--in_progress{border-color:var(--rl-brand-red);background:var(--rl-brand-red);color:var(--rl-on-brand)}.rl-pill--in_progress .rl-pill__dot{background:var(--rl-on-brand)}.rl-pill--waiting_on_client{border-color:var(--rl-brand-yellow);color:var(--rl-text);background:var(--rl-chalk-bg)}.rl-pill--waiting_on_client .rl-pill__dot{background:var(--rl-brand-yellow)}.rl-pill--resolved{border-color:var(--rl-status-green);color:var(--rl-text);background:transparent}.rl-pill--resolved .rl-pill__dot{background:var(--rl-status-green)}.rl-pill--closed{border-color:var(--rl-rule-strong);color:var(--rl-text-muted);background:transparent}.rl-pill--closed .rl-pill__dot{background:var(--rl-text-faint)}.rl-prio{display:inline-flex;align-items:center;gap:9px;font-size:.82rem;font-weight:500}.rl-prio__stripe{width:4px;height:20px;border-radius:0;flex:none}.rl-prio__label{font-size:.72rem;letter-spacing:.06em;text-transform:uppercase;font-weight:600;color:var(--rl-text-muted)}.rl-prio--low .rl-prio__stripe{background:var(--rl-rule-strong)}.rl-prio--medium .rl-prio__stripe{background:var(--rl-brand-blue)}.rl-prio--high .rl-prio__stripe{background:var(--rl-brand-yellow)}.rl-prio--critical .rl-prio__stripe{background:var(--rl-brand-red)}.rl-prio--critical .rl-prio__label{color:var(--rl-brand-red)}.rl-stripe{width:4px;flex:none;align-self:stretch}.rl-stripe--low{background:var(--rl-rule-strong)}.rl-stripe--medium{background:var(--rl-brand-blue)}.rl-stripe--high{background:var(--rl-brand-yellow)}.rl-stripe--critical{background:var(--rl-brand-red)}.rl-badge{display:inline-flex;align-items:center;gap:6px;border-radius:var(--rl-radius);font-size:.64rem;letter-spacing:.1em;text-transform:uppercase;font-weight:700;padding:4px 8px;border:1px solid var(--rl-rule-strong);color:var(--rl-text-muted)}.rl-badge--type{color:var(--rl-text)}.rl-badge--agent{border-color:var(--rl-brand-blue);color:#fafaf7;background:var(--rl-brand-blue);font-family:ui-monospace,SF Mono,Consolas,monospace;letter-spacing:.12em}.rl-badge--agent:before{content:"◆";font-size:.7em}.rl-tag{display:inline-flex;align-items:center;border-radius:var(--rl-radius);font-size:.74rem;padding:3px 9px;background:var(--rl-surface);border:1px solid var(--rl-rule);color:var(--rl-text-muted)}.rl-tag:before{content:"#";color:var(--rl-text-faint);margin-right:1px}.rl-count{display:inline-flex;align-items:center;justify-content:center;min-width:20px;height:20px;padding:0 6px;background:var(--rl-brand-red);color:var(--rl-on-brand);font-size:.66rem;font-weight:700;font-variant-numeric:tabular-nums;border-radius:0}.rl-avatar{width:22px;height:22px;border-radius:0;background:var(--rl-surface-2);border:1px solid var(--rl-rule-strong);display:inline-flex;align-items:center;justify-content:center;font-size:.6rem;font-weight:700;color:var(--rl-text-muted);flex:none}.rl-avatar--agent{background:var(--rl-brand-blue);color:#fafaf7;border-color:var(--rl-brand-blue)}.rl-avatar--unassigned{border-style:dashed;color:var(--rl-text-faint)}.rl-avatar--lg{width:40px;height:40px;font-family:var(--rl-font-display);font-weight:700;font-size:.9rem}.rl-card{background:var(--rl-panel);border:1px solid var(--rl-rule-strong);border-radius:var(--rl-radius);padding:22px}.rl-card--warm{background:var(--rl-panel-2)}.rl-qrow{display:flex;align-items:center;gap:13px;padding:0 14px 0 0;min-height:46px;border-bottom:1px solid var(--rl-rule);background:var(--rl-panel);cursor:pointer;text-decoration:none;color:var(--rl-text)}.rl-qrow:hover{background:var(--rl-surface)}.rl-qrow__main{flex:1;min-width:0;padding:6px 0}.rl-qrow__subj{font-weight:500;font-size:.85rem;display:flex;align-items:center;gap:9px}.rl-qrow__id{font-family:ui-monospace,Consolas,monospace;font-size:.7rem;color:var(--rl-text-faint);font-variant-numeric:tabular-nums;margin-top:2px;display:flex;gap:9px}.rl-qrow__id .rl-qrow__type{font-family:var(--rl-font-body);letter-spacing:.06em;text-transform:uppercase;font-weight:600}.rl-qrow__co{color:var(--rl-text-muted);white-space:nowrap;font-size:.82rem}.rl-qrow__when{color:var(--rl-text-faint);font-variant-numeric:tabular-nums;white-space:nowrap;font-size:.74rem}.rl-qrow__assignee{display:inline-flex;align-items:center;gap:8px;white-space:nowrap}.rl-bcol{background:var(--rl-panel-2);border:1px solid var(--rl-rule);display:flex;flex-direction:column;min-height:200px}.rl-bcol__head{display:flex;align-items:center;justify-content:space-between;padding:11px 13px;border-bottom:2px solid var(--rl-text)}.rl-bcol__name{font-size:.64rem;letter-spacing:.13em;text-transform:uppercase;font-weight:700;display:inline-flex;align-items:center;gap:8px}.rl-bcol__sw{width:8px;height:8px}.rl-bcol__body{padding:11px;display:flex;flex-direction:column;gap:10px}.rl-bcard{background:var(--rl-panel);border:1px solid var(--rl-rule-strong);border-left:3px solid transparent;padding:11px 12px;display:flex;flex-direction:column;gap:9px;cursor:pointer}.rl-bcard:hover{border-color:var(--rl-text)}.rl-bcard--critical{border-left-color:var(--rl-brand-red)}.rl-bcard--high{border-left-color:var(--rl-brand-yellow)}.rl-bcard--medium{border-left-color:var(--rl-brand-blue)}.rl-bcard--low{border-left-color:var(--rl-rule-strong)}.rl-bcard__top{display:flex;align-items:center;justify-content:space-between}.rl-bcard__id{font-family:ui-monospace,Consolas,monospace;font-size:.64rem;color:var(--rl-text-faint);font-variant-numeric:tabular-nums}.rl-bcard__subj{font-size:.82rem;font-weight:500;line-height:1.35}.rl-bcard__foot{display:flex;align-items:center;justify-content:space-between;gap:8px}.rl-entry{background:var(--rl-panel);border:1px solid var(--rl-rule);border-left:3px solid transparent;padding:15px 17px 16px}.rl-entry__head{display:flex;align-items:center;gap:10px;margin-bottom:9px;flex-wrap:wrap}.rl-entry__who{font-weight:600;font-size:.82rem}.rl-entry__role{font-size:.6rem;letter-spacing:.13em;text-transform:uppercase;color:var(--rl-text-faint);font-weight:600}.rl-entry__time{margin-left:auto;font-size:.74rem;color:var(--rl-text-faint);font-variant-numeric:tabular-nums}.rl-entry__vis{font-size:.58rem;letter-spacing:.13em;text-transform:uppercase;font-weight:700;padding:3px 7px;border:1px solid var(--rl-rule-strong);color:var(--rl-text-muted)}.rl-entry__body{margin:0;font-size:.94rem;line-height:1.62;color:var(--rl-text)}.rl-entry__acting{font-family:var(--rl-font-editorial);font-style:italic;color:var(--rl-brand-blue);font-size:.94rem;margin:0 0 5px}.rl-entry__attach{margin-top:11px;display:inline-flex;align-items:center;gap:9px;border:1px solid var(--rl-rule-strong);padding:8px 12px;font-size:.74rem;color:var(--rl-text-muted);background:var(--rl-bg);text-decoration:none}.rl-entry__attach:hover{border-color:var(--rl-text)}.rl-entry--client .rl-entry__vis{color:var(--rl-text-muted);border-color:var(--rl-rule-strong)}.rl-entry--internal{border-left-color:var(--rl-brand-yellow);background:var(--rl-chalk-bg)}.rl-entry--internal .rl-entry__vis{color:var(--rl-text);border-color:var(--rl-brand-yellow);background:var(--rl-panel)}.rl-entry--agent{border-left-color:var(--rl-brand-blue);background:var(--rl-agent-bg)}.rl-entry--agent .rl-entry__vis{color:var(--rl-brand-blue);border-color:var(--rl-brand-blue)}.rl-event{display:flex;align-items:center;gap:10px;padding:7px 6px;font-size:.74rem;color:var(--rl-text-muted)}.rl-event__dot{width:6px;height:6px;background:var(--rl-text-faint);flex:none;margin:0 8px}.rl-event__who{font-weight:600;color:var(--rl-text)}.rl-event__time{margin-left:auto;color:var(--rl-text-faint);font-variant-numeric:tabular-nums}.rl-composer{border:1.5px solid var(--rl-rule-strong);background:var(--rl-panel)}.rl-composer--client{border-color:var(--rl-brand-red);box-shadow:0 0 0 1px var(--rl-brand-red)}.rl-composer--internal{border-color:var(--rl-brand-yellow);background:var(--rl-chalk-bg);box-shadow:0 0 0 1px var(--rl-brand-yellow)}.rl-composer__seg{display:flex;border-bottom:1px solid var(--rl-rule)}.rl-composer__seg button{font-family:var(--rl-font-body);font-size:.64rem;letter-spacing:.13em;text-transform:uppercase;font-weight:700;padding:11px 18px;background:transparent;color:var(--rl-text-muted);border:none;border-bottom:3px solid transparent;cursor:pointer}.rl-composer--client .rl-composer__seg button[data-mode=client]{color:var(--rl-brand-red);border-bottom-color:var(--rl-brand-red)}.rl-composer--internal .rl-composer__seg button[data-mode=internal]{color:var(--rl-text);border-bottom-color:var(--rl-brand-yellow)}.rl-composer__aud{margin-left:auto;align-self:center;padding-right:14px;font-family:var(--rl-font-editorial);font-style:italic;font-size:.9rem}.rl-composer--client .rl-composer__aud{color:var(--rl-brand-red)}.rl-composer--internal .rl-composer__aud{color:var(--rl-text)}.rl-composer__body{padding:12px 14px 13px}.rl-composer__textarea{width:100%;min-height:72px;resize:vertical;background:var(--rl-bg);border:1px solid var(--rl-rule);color:var(--rl-text);font-family:inherit;font-size:.94rem;line-height:1.55;padding:10px 12px}.rl-composer__textarea:focus{outline:none;border-color:var(--rl-brand-blue)}.rl-composer__foot{display:flex;align-items:center;gap:10px;margin-top:11px}.rl-composer__spacer{flex:1}.rl-composer__send{font-size:.68rem;letter-spacing:.14em;text-transform:uppercase;font-weight:700;padding:10px 20px;border:1.5px solid;cursor:pointer}.rl-composer--client .rl-composer__send{background:var(--rl-brand-red);border-color:var(--rl-brand-red);color:var(--rl-on-brand)}.rl-composer--internal .rl-composer__send{background:var(--rl-brand-yellow);border-color:var(--rl-brand-yellow);color:#0e0e0e}.rl-composer__send:hover{filter:brightness(1.08)}.rl-control{display:inline-flex;align-items:center;gap:7px;border:1.5px solid var(--rl-rule-strong);background:var(--rl-panel-2);padding:6px 9px;font-size:.7rem;font-weight:600;color:var(--rl-text);cursor:pointer}.rl-control:hover{border-color:var(--rl-text)}.rl-control__k{font-size:.56rem;letter-spacing:.16em;text-transform:uppercase;color:var(--rl-text-faint);font-weight:600}.rl-control__caret{color:var(--rl-text-faint);font-size:.6rem}.rl-control__dot{width:8px;height:8px;flex:none}.rl-control--in_progress{border-color:var(--rl-brand-red)}.rl-toast{display:flex;align-items:flex-start;gap:12px;padding:13px 16px;border:1px solid var(--rl-rule-strong);background:var(--rl-panel);border-left-width:3px;max-width:420px}.rl-toast__icon{font-family:var(--rl-font-display);font-weight:900;line-height:1;font-size:1rem;flex:none;margin-top:1px}.rl-toast__title{font-size:.82rem;font-weight:600}.rl-toast__body{font-size:.74rem;color:var(--rl-text-muted);margin-top:2px}.rl-toast--ok{border-left-color:var(--rl-status-green)}.rl-toast--ok .rl-toast__icon{color:var(--rl-status-green)}.rl-toast--info{border-left-color:var(--rl-brand-blue)}.rl-toast--info .rl-toast__icon{color:var(--rl-brand-blue)}.rl-toast--err{border-left-color:var(--rl-brand-red)}.rl-toast--err .rl-toast__icon{color:var(--rl-brand-red)}.rl-state{border:1px dashed var(--rl-rule-strong);background:var(--rl-panel);padding:34px 22px;text-align:center;display:flex;flex-direction:column;align-items:center;gap:8px}.rl-state--error{border-style:solid;border-color:var(--rl-brand-red)}.rl-state__big{font-family:var(--rl-font-editorial);font-style:italic;font-size:1.4rem;color:var(--rl-text)}.rl-state--error .rl-state__big{color:var(--rl-brand-red)}.rl-state__small{font-size:.74rem;color:var(--rl-text-faint)}.rl-spinner{width:22px;height:22px;border:2px solid var(--rl-rule-strong);border-top-color:var(--rl-brand-red);border-radius:50%;animation:rl-spin .8s linear infinite}@keyframes 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